Contact Us
Got a question about one of the free spins offers we've covered, spotted something out of date, or want to flag an issue with a casino listed on this site? This is the page for that. We read every message that comes in, though as a small independent review team we can't promise an instant reply to every enquiry.
What we can help with
Casino Sites is a research and comparison site, not a casino, so there are limits to what we can actually do for you. Here's a rough guide to what falls inside and outside our lane:
- Content corrections — if a bonus figure, free spins count, or wagering term we've published looks out of date, tell us and we'll check it against the operator's current terms.
- General questions — how free spins bonuses typically work, what to look for in a licence, or how RTP factors into your odds. We're happy to point you in the right direction.
- Feedback on our reviews — if you think our rating of Raging Bull, Uptown Aces, Ignition or any other listed site missed something worth knowing, we want to hear it.
- Site feedback — broken links, formatting issues, or anything else that makes the site harder to use than it should be.
What we can't do from here is manage your casino account, process a deposit or withdrawal, or resolve a dispute with an operator directly. Those requests need to go to the casino's own customer support team — every licensed operator is required to offer a support channel, usually live chat or email, listed on their own site.
Before you reach out about a bonus
A lot of the messages we get are about free spins terms — expiry dates, wagering requirements, or why a withdrawal took longer than expected. Before contacting us, it's worth checking a few things first, since we can only speak to what's publicly published:
- Re-read the bonus terms on the operator's own promotions page. Free spins almost always carry conditions — a maximum win cap, a specific game they apply to, or a wagering multiple before winnings can be withdrawn.
- Check whether your account has completed identity verification (KYC). Most delays at withdrawal stage come down to a document not yet submitted or approved.
- Confirm you're within the state where the operator is licensed to offer real-money play, since availability in the US varies by jurisdiction.
If you've checked all that and something still looks wrong, let us know what you found — it helps us keep our own coverage accurate for other readers.
How our reviews stay independent
Casino Sites may earn a commission when readers sign up with a casino through a link on this site. That relationship never decides our rankings — commission doesn't buy a higher position, and an operator's placement reflects our own research into its licensing, bonus terms and player experience. If you think we've gotten that balance wrong anywhere, that's exactly the kind of feedback worth sending our way.
If you or someone you know needs support
This page isn't a substitute for professional help, and we're not equipped to handle urgent welfare concerns. If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own or someone else's play, our Responsible Gambling page lists deposit limits, self-exclusion programmes and support organisations worth knowing about. Please use those resources directly rather than waiting on a reply from us.
Other places to look first
Depending on what you're after, one of our other pages might already have the answer faster than waiting for a response:
- Curious who's behind the site and how we approach reviews? See our About Us page.
- Looking for coverage outside the US market? We also review non-Gamstop casinos for UK players.
- Want to understand the legal basis for using this site, including our commercial disclosures? That's covered in our Terms and Conditions.
For anything else, get in touch and we'll do our best to give you a straight, useful answer.